Duplicating an order with an out of stock (or no longer being carried) bonus gift

Contact the customer using the "Duplicate (OOS of Bonus Gift) macro

  1. If they want a refund for the $3 rather than a substitute bonus gift:
    1. Politely ask the CHM to go into Spree and add 1 to the stock of the Out of Stock item, solely for the purposes of duplication.
    2. Then, duplicate the build and click the 'x' next to the bonus gift. 
    3. Click the save button.
    4. Write the adjustment.
    5. Submit the new order.
    6. Go back into the original order and issue the $3 refund.
    7. Adjust the old order accordingly (write an adjustment)
    8. Add the refund to the CH Master Spreadsheet
  2. If they want a substitute bonus gift:
    1. Politely ask the CHM to go into Spree and add 1 to the stock of the Out of Stock item, solely for the purposes of duplication.
    2. Then, duplicate the build and change the bonus gift to the new bonus gift. 
    3. Click the save button.
    4. Write the adjustment.
    5. Submit the new order.
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